For it is mutual respect, even more than mutual interest that hold human kind together
In regards to our refund policy, I am voicing honestly my personal thoughts, so that you understand our policy.
Our refund policy guidelines are:
Cancellation 14 days prior to course or workshop – no cost
Cancellation 13 -8 days prior to course or workshop - 10% fee
Cancellation 7-3 day prior to course or workshop - 20%
If you cancel 2 days prior or after the course or workshop has started – no refund possible.
Classes that are missed are forfeited, similar to when buying a concert ticket and you can't go. Small businesses suffer most from such loss of income.
Please understand, when you sign up for weekly classes, I ask for your commitment for a full term, as I also carry out the full term for a small group of students and make the warrant to be available within that time. In case I get sick, I could rightly so not appeal for keeping the payment you have made. It is obvious that I will have to refund you, I believe it should be mutually respected both ways.
Please also consider:
Our adult class prices have been the same for over 12 years and are around $100 lower per term than our competitors of similar quality training. The reason for the steady and low pricing is not a lack of quality but my personal interest to make art available to people who cannot afford higher priced classes, at least as long as it is possible.
I run smaller classes than most other schools. Classes elsewhere can take up to 15 people, whereas I have myself obligated to a maximum of 8-10 people per class for the benefit of our students, despite that it reduces profit.
Most of my colleagues who are professional artists, apart from a few, refrain from teaching children as it is usually more work than teaching adults and less income. I am truly passionate about teaching young artists.
And last, I have committed my time for a full term according to the numbers enrolled and are duty-bound for this period.
I believe this refund policy to be fair and represents a mutual way of honouring one another and I am sure that you will understand and agree.