For it is mutual respect, even more than mutual interest that hold human kind together
In regards to our refund policy, I am voicing honestly my personal thoughts, so that you understand our policy.
Our refund policy guidelines are:
Cancellation 14 days prior to course or workshop – no cost
Cancellation 13 -8 days prior to course or workshop - 10% fee
Cancellation 7-1 day prior to course or workshop - 20%
If you cancel after the course or workshop has started – no refund possible.
Having said that, I offer wherever possible replacement lessons for missed classes or workshops, although we are not obligated to. I believe this to be most even-handed approach to deal with sickness and unforeseen circumstances.
Please understand, when people sign up for weekly classes, I ask for their commitment for one term at a time, as I also commit for the full term for a small group of people and made the warrant to be available within that time. If I get sick, rightly so I could never appeal for keeping the payment you have made. It is obvious that I will have to refund you, but so it should be mutually respected both ways.
Please also consider:
Our adult class prices are about $100 lower per term and kids classes around $50 less than any of our competitors of similar quality training. The sole reason for our steady and low pricing is not a lack of quality but personal interest to make art available to people who may struggle to afford classes elsewhere.
I run smaller classes than most other schools. Classes elsewhere can take up to 15 people, whereas I have myself obligated to a maximum of 8-10 people per class for the benefit of our students, despite that it reduces my income.
Most professional artists refrain from teaching children as it is usually more work and less income. I always have maintained two classes per week for children, as I am truly passionate about teaching young artists. I also keep very low numbers, which once more means less income but will benefit my students.
And last, I have committed my time for a full term according to the numbers enrolled and are duty-bound for this period. If I become sick a refund is expected and I cannot naturally appeal to an understanding from my students that the class just didn't happen.
I believe this refund policy to be fair and represents a mutual way of honouring one another and I am sure that you will understand and agree.